Privacy Policy Overview
Your trust and privacy are priorities at lunexarivo.
Your Privacy Matters To Us
We value your privacy and handle all personal information in accordance with Australian law. This policy explains how we collect, store, and use your data when you use our website or services.
By using our platform, you agree to this privacy approach and our handling of your information as described here. Our measures focus on maintaining safety and confidentiality at every step.
Information We Collect
We gather details provided directly by you as well as technical data collected automatically during your visit, such as session and device information.
Information You Provide Directly
- • Contact details like name, email, and phone shared for inquiries
- • Messages or notes included in web forms or direct communication
- • Details about your property interests or consultation requests
- • Feedback provided regarding our services
- • Any additional voluntary information provided by you
Information Collected Automatically
- • IP address and device information for technical processing
- • Session duration, visited pages, and website interactions
- • General location (city, state) from your device for analytics
- • Service interaction logs for service improvement
- • Technical errors or bugs encountered during use
How We Use Your Information
Personal information is used strictly for providing services, improving user support, and maintaining website security.
- • Responding to inquiries and consultation requests
- • Providing tailored property market analysis
- • Improving our services through data review
- • Communicating policy or service updates to clients
- • Ensuring legal compliance with Australian standards
- • Technical support when website issues arise
- • Analysis of how services are accessed and used
Our Commitment: We never sell personal data and keep your information for as long as required to provide services or meet legal obligations.
Data Sharing and Disclosure
We limit disclosure to essential partners or when required by law. Third parties only receive details needed for service delivery or legal reasons.
Third-Party Service Providers
Some technical or operational tasks may be handled by trusted vendors, who must maintain confidentiality and robust security.
Legal Obligations and Requests
Information may be disclosed if legally required or when necessary to protect our rights or users.
Aggregated Statistics
We use non-identifiable data for analytics and website improvement.
Your Data Rights
You have rights to access, correct, delete, or object to the handling of your information. Requests are handled promptly per regulations.
- • Obtain a copy of your personal data on request.
- • Request changes to incorrect or incomplete information.
- • Ask us to delete your data under certain conditions.
- • Request data in a portable, machine-readable format.
- • Object to certain uses of your personal information.
- • Restrict how your data is processed in specific cases.
For privacy requests or questions, contact our team using the channels below. We are committed to supporting your rights.
Data Security
We employ a mix of technical and organisational measures to safeguard your information and prevent unauthorised access or misuse.
Technical Safeguards
- • Encryption of data transmitted and stored securely
- • Routine vulnerability management and security reviews
- • Firewalls and secure hosting infrastructure
- • Role-based access controls for authorised staff
Organisational Practices
- • Staff data protection training and confidentiality policies
- • Regular privacy policy reviews and updates
- • Procedures for identifying and reporting incidents
- • Limiting access to information to only what is necessary
Data Retention Policy
We store information only as long as needed for service, legal, or regulatory requirements. Retention periods vary by data type.
- • Account details are retained for service as long as needed.
- • Consultation history is kept to improve service quality.
- • Service communications remain stored for reference.
- • Payment records are held for regulatory compliance.
- • Marketing consents are managed as per your preferences.
When data is no longer needed, it is securely deleted.
International Data Transfers
Data is generally stored within Australia, but may be transferred securely to reputable service providers abroad.
- • Data transfer contracts with providers ensure legal protection
- • Only approved partners are used for transfer tasks
- • Regular audits assess compliance and security standards
- • International transfers occur only when essential for service
Cookies and Tracking
Cookies are used to enhance website experience, track site use, and collect analytics. You may manage these preferences at any time.
Types of Cookies Used
- • Required for the website’s basic operation and user login.
- • Monitor website performance and troubleshoot issues.
- • Store your preferences to improve site experience.
- • Enable convenience features for navigation and access.
Users can manage cookies through browser controls and our cookie policy page.
Privacy Policy Updates
This policy may be updated to reflect legal or website changes. Changes are posted on this page with updated dates.
- • Policy update notice on the homepage
- • Revised policy links on key site pages
- • Optional email notifications for subscribed users
- • Date of last update always displayed
Monitor this policy for any future updates.
Contact About Privacy
For questions about privacy or your data rights, reach out to our privacy team below.
lunexarivo
Suite 903 / 241 Adelaide Street, Brisbane, QLD 4000 Australia
Phone: +61256606978
Email: content@lunexarivo.com
Policy last reviewed November 5, 2025
Policy effective as of November 5, 2025